Why is my Verizon Fios service not working?
No problems detected
If you are having issues, please submit a report below.
Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with Verizon Fios:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Verizon Fios?
3.03 out of 5 14,503 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Verizon Fios reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Verizon Fios. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Verizon Fios compensate me for the outage?
Verizon Fios outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Verizon Fios and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Verizon Fios has sometimes offered some customers credits and other compensation for the inconvenience.
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Verizon Fios users through our website.
Internet (60%)
-
TV (13%)
-
Wi-fi (11%)
-
Total Blackout (8%)
-
E-mail (4%)
-
Phone (4%)
Advertisem*nt
Live Outage Map
The most recent Verizon Fios outage reports came from the following cities:White Plains, Philadelphia, Tampa, Honolulu, Livonia, Norristown, Fairfax Station, Petersburg, Flanders, Rome, Washington, D.C., Woodbridge, Newark, Flower Mound and Newburgh.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 White Plains | TV | |
| Philadelphia | Internet | |
| Tampa | Internet | |
| Honolulu | Internet | |
| Livonia | Total Blackout | |
| Norristown | Internet |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
- Welby Accely (@AccelyWelby) reported
@optimum completely sucks as a company. Customer service is horrible. Their technician is horrible. Their service is horrible. They waste your time and don't do as they say. Go to @verizonfios . I plan to cancel my service with this garbage company
- Quarky wisdom (@Quarkywisdom) reported
@XfinitySupport has the worst support and service. Lots of waiting and diff representatives that do nothing. Waste of time. Train better and empower ur ppl to be able to actually SERVICE your customers. @verizonfios are you in nj? Ready to switch!!
- ((MS__no__nothing)) 👨🦼🇺🇦🇬🇧🇺🇸✡️📖📺🎗 (@msnonothing1) reported
@verizonfios @NXSTMediaGroup Dunno why Nexstar needs so much money but don't care. Please do not cancel my local. Bargain, negotiate, be adults. Do not end this just as the new fall season begins. life is miserable enough. don't make it worse.
- UpFront! 🌻🇺🇦🌻 (@WayUpFront) reported
@DB1458 I sure hope that get negotiated down. We already overpay for FIOS.
- Edward Herrel (@haskell420) reported
So I just got an email from FIOS & how their contract w/ Nextstar, is expiring Oct 14 & still negotiating. Nexstar has proposed charging over 64% more for its programmingCh's to be affected: Antenna TV, ME TV, Comet TV, Court TV, NewsNation...& WTF?, Ch 511, WPIX-11, the CW!
- rl (@rjl17afc) reported
Yo @verizonfios day 2 of my @YouTubeTV not working, and day 2 of going through automated customer service
- Trevor (@tmount) reported
@TheDiaAdams @CoxComm Fios doesn’t, sucks.
- Meatball McFuzzpants (@stuffthatsurvi1) reported
Anyone else having trouble with their @Verizon #fios ? I can’t get a connection faster then 100mbps
- Starscream (@1982Starscream) reported
@TheMrViews His ping seems to spike like crazy too. American isp's seem **** outside of Verizon FiOS and google fibre which are only have very limited availability.
- Sami 🌞🔥💃 (@SamKat77) reported
@Verizon @verizonfios Is there some sort of outage? My DVR is not recording any shows for days and the “scheduled recordings” shows are all missing as well. Been on hold for 45 minutes with no help please advise
- James Barr (@JamesPianoBarr) reported
Congratulations @verizonfios your 1GB upgrade and newest router has resulted in almost total loss of wifi throughout my house. So much for fixing the problems- it's far worse than before. Oh and now I have to return all the wrong equipment you sent. Waste of my time and money.
- Parrydox (@Parrydox88) reported
Lame. NHL23 launched at midnight. Verizon Fios internet goes down for the first time in 8+ years for me 10 minutes later and still out haha. Time to call it a night. Can I blame EA for this too? Lmao.
- Alex Ayengar (Supports GC Equality) (@alexgabymilu) reported
@verizonfios @VerizonSuport is good at terminating customer’s service due to dysfunctional internal flow and teams.
- Heated is Top Two. (@NocturnalGunner) reported
@KemberlieLove The way I didn’t even finish the episodes cause Fios is so **** 😒
- Verizon Support (@VerizonSupport) reported
@TheEyesofTroy We are disheartened to hear about your experience. Social Media does not have the ability to call out. You would have to call into FiOS Customer Service. Please Direct Message us to review your discounts.-Paullo
- alex (@alexandernunez0) reported
@kx_zee @MLB when i want to italy i used a vpn and then logged into my fios no problem. it should work
- Dan is no Jedi (@Bland_Dull_Dont) reported
@verizonfios @Verizon I need to return equipment since I no longer need your service, can't find a physical location to drop them....is there a way to print a shipping label?
- 𝑭𝒂𝒉𝒂𝒅 (@FahadChishte) reported
We never talked much or even looked at each other, but it didn't matter because we were looking at the same sky together, which is maybe even more intimate than eye contact anyway. I mean anybody can look at you. It's quite rare to find someone who sees the same world you c#FIOS
- Scott Meyer (@scott1868) reported
@JustinLaBar Effn Verizon Fios took USA network off my subscription. I have to upgrade to get it back. Time for YouTube TV
- Joel Medina (@zhugzug) reported
@verizonfios you guys really need to get your head outa your *** when it comes to that login system and your canned answers BS support. NOW I’m seriously considering switching to @Xfinity because your BS login system won’t let me in AND made me chance the password TWICE in today!
- Dave (@Dave4America1st) reported
@TexasSky3 Enjoy it! It's been playing alot on either the Starz or Showtime network, on Verizon Fios.
- James Ramirez (@ominousbliss) reported
@NXSTMediaGroup @verizonfios Hate to tell you but your programming isn't so great that you have to charge Verizon Fios NYC Market 1 more for it. Most of prime time is crap now. Dump Seinfeld and we'll talk....
- Ari Herzog (@ariherzog) reported
I don't know which is more frustrating:@VerizonSupport insisting a login works until they realize I'm a FiOS customer,then a FiOS specialist insisting that certain functions are supposed to work,or then the general specialist asking me to DM for a new FiOS specialist
- CJ Sinagra (@CSINAGRA) reported
@YouTubeTV paused my service it seems since @verizonfios is having issue sending them payment. No eta and not sure what I should do.
- Troy Matthias (@TheEyesofTroy) reported
@VerizonSupport had Fios internet installed in my home for several weeks now and the several discounts that were promised haven't taken in affect. Requested to speak to a supervisor several times and never recieved a call. This is unacceptable.
- Alex Ayengar (Supports GC Equality) (@alexgabymilu) reported
@VerizonSupport I have DM. But your system, process workflow is so annoying. Getting JSscript error when contacting customer support. App is not intuitive and I’m surprised how FIOS can overrated. My first impression on Verizon service: Poor! #customerexperience #Workflow @Shankar_VZ
- Josh Lasser (@tvandfilmguy) reported
@OptimumHelp @verizonfios You know what else I want? I want someone there to take charge of my problem and follow thru on getting it fixed rather than me having to deal with new and different people every single day.
- Chad woodruff (@hockey227787) reported
@CarbSlayers @XfinitySupport They are garbage they just want to take your money forget investing in infrastructure or repairs. Fios hardly went down I just wish north port had options
- Josh Lasser (@tvandfilmguy) reported
@OptimumHelp I would like you to checking why I've been having problems for 2.5 weeks and why you keep suggesting I reboot my modem. I would like you to check why the SRO team I waited a week for never came. I would like you to check the price of monthly service for @verizonfios.
- Daisha Monae (@MYFLASHYLIFEEE) reported
They tell me that now I have to wait until Wednesday for someone else to come out to fix my services lmaooo @optimum play to much and now I have @verizonfios coming friday and yalll canceled cause what is the reason my services not working why didn’t you tech make sure he did
